Terms & Conditions

"Peptigen Labs Ltd", "Peptigen Labs", "we", "us" and "our" refers to Peptigen Labs Ltd, a company incorporated in England & Wales (company number 17193157) with its registered office at 50 Princes Street, Ipswich, Suffolk, IP1 1RJ, trading in the United Kingdom as "Peptigen Labs" at peptigenlabs.co.uk (the "Website"). "You", "your", "Customer", "Buyer" means the individual or entity placing an order.

"Goods" means the research peptides, laboratory reagents and associated research materials listed on the Website. "Order" means any offer by you to purchase Goods. "Contract" means the binding agreement formed between you and Peptigen Labs Ltd as described in clause 3.

These Terms & Conditions ("Terms") apply to every Order placed on the Website. By placing an Order you confirm you have read, understood and agreed to these Terms in full.

To place an Order you must: (a) be aged 18 or over; (b) be a qualified researcher, laboratory technician, academic, scientific buyer or equivalent; (c) be ordering the Goods strictly for legitimate laboratory research purposes within an appropriate controlled research environment; and (d) have authority to bind the entity (if any) on whose behalf the Order is placed.

You represent and warrant that each of the statements in clause 2 is true at the time of Order and will remain true throughout your possession and use of the Goods. You accept that we rely on these representations when accepting your Order.

Peptigen Labs Ltd reserves the absolute right to decline, cancel, refund or investigate any Order where the intended use appears inconsistent with research use, where eligibility cannot reasonably be confirmed, or where we consider (acting reasonably) that supplying the Order may breach these Terms, any applicable law or any supplier, carrier or banking requirement.

All Goods displayed on the Website constitute an invitation to treat and do NOT constitute an offer capable of acceptance. Your Order constitutes an offer to purchase on these Terms.

Acceptance takes place when we send you an order confirmation email containing an order number. Prior to that point we may, acting reasonably, decline the Order for any lawful reason (including without limitation suspected non-research use, stock unavailability, pricing error, sanctions compliance or inability to verify payment).

A pending payment authorisation, automated acknowledgement of receipt, or stock decrement at checkout does not, of itself, constitute acceptance.

All Goods are supplied STRICTLY for laboratory research use only. The Goods are NOT medicines, NOT medical devices, NOT food supplements, NOT cosmetics and NOT veterinary products. They are NOT intended for human or animal consumption, application, injection, inhalation, ingestion, implantation or administration of any kind, and are NOT intended to diagnose, treat, cure, mitigate or prevent any disease or condition.

By placing an Order you expressly acknowledge and accept that: (a) the Goods will be handled only by a qualified researcher in a controlled laboratory environment; (b) you assume full and exclusive responsibility for storage, handling, reconstitution, containment, disposal and ultimate use; (c) Peptigen Labs provides no guidance whatsoever on human or animal use, dosing, reconstitution, administration or therapeutic outcomes; and (d) you will keep the Goods out of reach of any person not qualified to handle research materials.

You agree that any use of the Goods other than strictly for laboratory research is a fundamental breach of these Terms, voids all express and implied warranties, and releases Peptigen Labs from any liability arising from such non-research use.

You shall NOT, and shall procure that no person under your control shall: (a) consume, ingest, inject, inhale, apply or administer the Goods to any human or animal; (b) resell, redistribute, repackage, relabel or offer the Goods for sale to consumers, members of the public or for any non-research purpose; (c) make any medical, therapeutic, cosmetic, performance, nutritional or human-use claim in connection with the Goods; (d) remove, alter or obscure any label, batch identifier, compliance marking or research-use warning on the Goods or their packaging; (e) export, re-export or supply the Goods in breach of any UK, EU, US or other applicable sanctions, export control or controlled-substance regime; or (f) use the Website, Goods or any related service for any fraudulent, unlawful or deceptive purpose.

Breach of this clause 5 is a material breach entitling Peptigen Labs to cancel the Contract immediately, refuse further Orders and pursue any remedies available at law or in equity.

All prices are displayed in GBP (£) on the Website and are the prices payable by you at the point of checkout. The price at the point of checkout is the price that binds, subject only to clause 6(c).

Prices may change at any time without notice. Any change will not affect Contracts already formed.

In the rare event that a price is manifestly incorrect (for example an obvious typographical error), we may decline or cancel the Order and refund any sums paid, notwithstanding any earlier acknowledgement.

Shipping costs, where applicable, are displayed at checkout.

Payment is required and must clear before Goods are released for dispatch. Payment is processed through a regulated UK payment gateway using secure Open Banking / bank transfer. Authorisation takes place entirely within your own bank's secure environment. Peptigen Labs never sees, stores, transmits or processes your bank login, security credentials or card details.

You warrant that the payment method used is lawfully yours to use and that you have authority to charge it. You will indemnify Peptigen Labs in full against any chargeback, reversal, fraud claim or associated cost arising from your use of an unauthorised or contested payment method.

Failed, reversed or incomplete payments will cause the Order to be cancelled automatically; stock is released back to general availability.

Stock status on the Website is updated in near-real time but may, occasionally, be out of date. If a Product becomes unavailable after your Order, we will contact you within one UK working day with the option of a replacement batch, a hold, or a full refund of the affected line.

We do not substitute products, brands, strengths or batches without your express written consent.

Eligible in-stock Orders placed before 14:00 GMT on a UK working day are typically dispatched the same working day. Orders placed after the cut-off, at weekends or on UK bank holidays are processed the next working day. Same-day dispatch is a target, not a guarantee.

Delivery is by tracked UK courier, typically next working day. Delivery timings are estimates provided by the courier and are outside of Peptigen Labs' direct control. We are not liable for delivery delays caused by the courier, weather, industrial action, customs handling or any cause beyond our reasonable control.

Risk in the Goods passes to you on physical delivery to the address you provided at checkout (or on first attempted delivery where the courier is unable to complete delivery due to the address being unattended, incorrect or inaccessible).

Title in the Goods passes to you only on receipt in full of cleared payment.

You are responsible for ensuring someone competent is available to receive and properly store the Goods on delivery. Where you (or the address you specified) are responsible for a failed delivery, any redelivery, redirection or return-to-sender fees are payable by you.

The Goods are supplied to you as a qualified researcher / business-to-business buyer for laboratory research use and, where applicable, are excluded from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as they are sealed goods which are not suitable for return for health-protection, hygiene or research-traceability reasons once their seal has been broken or their integrity compromised.

Where your Order has not yet been dispatched, you may request cancellation by emailing info@peptigenlabs.co.uk with your order number. We will confirm cancellation in writing.

Once Goods have been dispatched, cancellation is no longer available; returns are then governed by clause 11.

Due to the research-use-only nature of our products and the integrity requirements of laboratory research materials, returns are accepted ONLY where (a) the Goods are demonstrably faulty at delivery, (b) damaged in transit and reported within 48 hours of delivery, or (c) supplied in error by us.

Used, opened, tampered with or integrity-compromised Goods cannot be returned for hygiene, sealed-goods and research-traceability reasons.

To start a valid return: email info@peptigenlabs.co.uk within 14 calendar days of delivery, quoting your order number and batch number and attaching clear photographic evidence. Do NOT dispose of the Goods until we have confirmed a return route.

Approved refunds are processed within 7 working days of the returned item being received and inspected, to the original bank account used for payment. Nothing in this clause affects your non-excludable statutory rights (where applicable).

We warrant that, at the time of dispatch, the Goods conform to the specification stated on the relevant product page and, where a Certificate of Analysis is supplied, to the purity declared on that Certificate. No other warranties, express or implied, are given.

To the fullest extent permitted by law, all other warranties, conditions and terms (whether express or implied by statute, common law or otherwise, including any implied condition as to satisfactory quality, fitness for a particular purpose or description) are excluded in respect of research-use-only business-to-business supplies.

You acknowledge that Goods are supplied strictly for laboratory research and that you are solely responsible for determining suitability for your intended research purpose.

Nothing in these Terms limits or excludes Peptigen Labs Ltd's liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of section 12 of the Sale of Goods Act 1979 (title); or (d) any other liability that cannot lawfully be limited or excluded under English law.

Subject to the preceding paragraph, Peptigen Labs Ltd's total aggregate liability to you in contract, tort (including negligence), breach of statutory duty or otherwise arising under or in connection with any Contract is limited to the total price paid by you for that specific Order.

We shall not be liable, in any circumstances, for any of the following types of loss (whether or not foreseeable and whether or not we were advised of the possibility): (i) loss of profits, revenue, business, contracts, anticipated savings or goodwill; (ii) loss or corruption of research data, samples, experiments, cells, animals, publications or grant outcomes; (iii) loss of production, downtime, laboratory time or equipment utilisation; (iv) any third-party claim; (v) any loss arising from non-research use of the Goods; (vi) any indirect, special or consequential loss.

You acknowledge that the allocation of risk reflected in this clause 13 is reasonable in the context of business-to-business research supply at the price paid for the Goods.

You agree to indemnify, defend and hold harmless Peptigen Labs Ltd, its directors, officers, employees and agents on a full indemnity basis against all claims, demands, actions, proceedings, damages, losses, fines, penalties, reasonable legal and professional costs (including on a solicitor-and-own-client basis) and expenses of any nature suffered or incurred by any of them arising from or in connection with: (a) your breach of these Terms; (b) your non-research use, misuse, onward supply, administration or application of the Goods; (c) any claim by a third party (including any person to whom you supplied or administered the Goods) alleging injury, loss or damage in connection with the Goods; (d) any breach of applicable export, sanctions or controlled-substance regimes caused by you; and (e) any fraudulent, negligent or unlawful act or omission on your part.

All content on the Website — including text, imagery, product photography, logos, branding, labels, packaging, graphics and layout — is owned by or licensed to Peptigen Labs Ltd and is protected by UK and international intellectual property laws.

You are granted a limited, revocable, non-exclusive licence to view and use the Website for the purpose of lawfully browsing and placing Orders. You shall not reproduce, republish, scrape, resell, frame, copy, adapt or create derivative works of any part of the Website, the product photography or any product labelling, without our prior written consent.

No right, title or licence in our trade marks or branding is granted to you by your purchase of any Goods.

Each party agrees to keep confidential any non-public information disclosed to it by the other in connection with a Contract, except as required to perform its obligations or by applicable law.

Our handling of your personal data is described in our Privacy Policy.

You are responsible for ensuring that your purchase, possession, use and any onward handling of the Goods complies with all applicable export-control, sanctions, customs and import laws and regulations. The Goods are supplied within the United Kingdom only. Any onward movement outside the United Kingdom is at your sole risk and responsibility.

We shall not be liable for any failure or delay in performing our obligations caused by an event beyond our reasonable control, including (without limitation) acts of God, war, terrorism, civil unrest, pandemic, epidemic, governmental action, industrial action, failure of utilities or communications networks, cyber-attack, courier failure, failure of third-party suppliers, fire, flood, severe weather or transport disruption.

We may update these Terms from time to time. The version displayed on the Website at the time your Order is placed is the version that governs that Contract. Material changes will be flagged on the Website.

You may not assign, transfer or sub-contract any of your rights or obligations under these Terms without our prior written consent. We may assign, transfer or sub-contract any of our rights or obligations at any time.

If any provision of these Terms is found by a court of competent jurisdiction to be unlawful, invalid or unenforceable, that provision shall be modified to the minimum extent necessary to render it valid and enforceable; the remaining provisions shall continue in full force and effect.

These Terms, together with the Privacy Policy, Cookie Policy, Shipping Policy, Returns Policy, Disclaimer and Research-Use Statement, constitute the entire agreement between you and Peptigen Labs Ltd in relation to the Contract and supersede all prior agreements, representations and understandings.

You confirm that you have not relied on any statement, promise, representation, assurance or warranty which is not set out in these Terms. Nothing in this clause excludes liability for fraud.

A person who is not a party to the Contract shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

No failure or delay by Peptigen Labs in exercising any right under these Terms shall operate as a waiver of that right. A waiver of any right is only effective if given in writing.

All notices to Peptigen Labs shall be sent to info@peptigenlabs.co.uk. Notices from us to you will be sent to the email address associated with your Order and are deemed received on the day of sending.

These Terms, any Contract and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms or any Contract.

Peptigen Labs aims to resolve any complaint fairly, promptly and transparently. Please email info@peptigenlabs.co.uk in the first instance, quoting your order number where applicable. We will acknowledge within two working days.

Peptigen Labs Ltd, United Kingdom · peptigenlabs.co.uk · info@peptigenlabs.co.uk